Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75
Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71
Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65 Houston Ford Inc Complaint - Huston Ford fraudulent use of Carfax report - 2013 Ford Escape 2.0 Ecoboost AWD
Huston Ford fraudulent use of Carfax report - 2013 Ford Escape 2.0 Ecoboost AWD
Vacationing in Minnesota, my car broke down, went in to Houston Ford to buy a car. Test drove 2013 Ford Escape and went into the sales office. I asked for a Carfax report, the salesman Greg went left the office to get the report and returned with a report for 2013 Ford Escape that showed 1) Retail book value, Carfax price adjustment and adjusted retail value. Which justified their asking price of $23,965. When I got back home from vacation I learned that the report was 4 months old and for a different vehicle and I over paid them by over $2000.00. I emailed and called the sales manager. They are sorry about the mistake, but are unwilling to make it right. The Carfax report was used to deceive and not to inform the consumer. I think this may be an effective practice for them. I contacted consumer affairs at Carfax and they suggested I contact Illinois Attorney General, they sent a letter to Houston Ford and they have not responded. With two kids in college, this really hurts to know we were ripped off of this money.
"I had a problem with my local Home Depot based on a discount I thought I was owed and a Home Depot employee read my review and responded to me directly with a resolution." Chris J.